Outdoor Living Response to COVID-19 March 24, 2020 09:09
To our Loyal Customers,
Thanks to you all for your support for over 15 years, Outdoor Living has grown from a small family business to an incredible company with over 35 staff, over 4000 local customers and over 13,000 online customers. As a company our ethos has always been to provide a high level of personal service, along side the best products in our industry.
Our products speak for themselves and at Outdoor Living the health, well being and safety of our customers and staff are our priority, because of this we have made the decision to close both Hull and Leeds Showrooms.We would like to take this time to thank our incredible customers who have been so kind and understanding as we rearrange appointments and installations. If you are booked for an Install, Service or Call Out we will be in touch in due course to rearrange.
We will not be disappearing, we will have some staff able to work from home who will be there to answer emails, social media and return as many calls as possible.
Our online store is open to all customers, with the free UK delivery over £50, and we are currently still able to offer next working day delivery within the UK. Please bear in mind, this may change as our courier is prioritising NHS deliveries.
Please be patient with our staff during this time. Our priority is the safety of our staff and customers.
Outdoor Living will be following the rapidly changing situation and is fully committed to adhering all advice given by the local authorities.
Sitting in a hot tub has always been known to have so many health benefits, and though the use of innovative technology such as Ozone or ClearRay, helps you to maintain clean and clear water.
However, we have received a large number of emails and phone calls from customers who are asking about the use of hot tubs and swim spas during this time. We will continue to monitor all advice from relevant bodies, but we wish to reassure our customers that there is no evidence that the virus can be spread through pools or hot tubs. As outlined by the The Centers for Disease Control and Prevention (CDC):
There is no evidence that COVID-19 can be spread to humans using pools and hot tubs. Proper operation, maintenance, and disinfection (e.g. with chlorine and bromine) of pools and hot tubs should remove or inactivate the virus that causes COVID-19.
Everyone here at Outdoor Living is thinking about those affected by the outbreak and we wish you and your families the very best of health during this difficult time.