Hot Tub Servicing

Hot Tub Servicing

You'll be delighted to hear that all of our hot tub technicians at Outdoor Living have received industry-leading training from Jacuzzi UK as well as full chemical training from BISHTA. All of our service team complete initial training and work alongside our experienced, trained technicians before we let them anywhere near your hot tub. For any tricky, fault finding issues, you can rest assured that the best in the business are taking good care of your pride and joy.

Our service team have worked hard to bring to you the following options to keep your hot tub in pristine condition. When you choose to book a hot tub service with us, you are entitled to a Service Loyalty Card which gives you to 10% off in-store purchases at our Hull and Leeds Showrooms as well as online at Jacuzzi Direct for 12 months! Servicing Terms & Conditions apply.

View our Hot Tub Service options below or download our Hot Tub Service Menu.


Call Outs

Engineer Call Out 1 from £45
Includes diagnosis of issue with spa and/or give chemical training. Diagnosis only - repair work will incur extra charges at £40 per hour plus any parts needed.
Engineer Call Out 2 from £65
Includes the repair of a spa and/or give a full check over and covers up to 1 hour onsite labour.
Engineer Call Out 3 from £89
Includes the work to check the ClearRay™ system and change the ClearRay™ bulb. Includes replacement ClearRay™ bulb (RRP £67.49).
Engineer Call Out 4 from £149
Includes the work to check the Ozone System and replace the Ozonator. Includes replacement Ozonator (RRP £125).
Drain and Winderise Spa from £75
Pumps and internal parts are wet vacuumed out to prevent freeze damage.

Main Course

Service Options

Service 1. £159 | £209 (with CR) | £259 (with OZ)
Includes a full annual service on any spa and a Spa Clean Puck (RRP £15). 
Service 2. £179 | £229 (with CR) | £279 (with OZ)
Includes a full annual service with one replacement filter and a Spa Clean Puck (RRP £15).
Service 3. £209 or £259 (with CR)
Includes a full annual service with two replacement filters and a Spa Clean Puck (RRP £15). This is the recommended service for the J300 series spas. 
Service 4. £259 or £299 (with CR)
Includes a full annual service with three replacement filters and a Spa Clean Puck (RRP £15). This is the recommended service for the J400 and J500 series spas.
CR Includes a replacement ClearRay™ Bulb (RRP £67.49). OZ Includes a replacement ozonator (RRP £125).


Loyalty Card

Service Loyalty Card. FREE*
Includes a service loyalty card which gives you 10% off all store purchases of Chemicals, Filters and Accessories in the Hull or Leeds Showrooms or Online at Jacuzzi Direct.

*Free of charge with any main course and valid for 12 months from the date of service.

You can make a service request online by completing our service booking form below. Once submitted, our Service Team will contact you to confirm your booking and answer any queries you may have. All of our 30 Point Service Checks include a pipe clean treatment which we will post out to you to add to your hot tub two days before our visit (follow detailed instructions). If we find any defective / damaged parts during your service, these will be either replaced or repaired under warranty (if applicable) or replaced at additional cost after the Engineer has consulted with you.

Please Note: We only service hot tubs purchased from Outdoor Living or Jacuzzi® Branded hot tubs. Although we would like to help as many customers as possible, our Service Team only stock parts for Outdoor Living or Jacuzzi® registered hot tubs.

Our Service Team maintain and repair hot tubs within 30 miles of our Hull and Leeds showrooms. If you are outside of these areas or have any hot tub service queries, please call 01482 212322 and select service or email our Service Team: