You are buying from a private seller
You want to know what you are taking on before you pay.
Ask for service records and receipts, and check the tub in person before you pay.
Compare new hot tubsBuying guide: refurbished hot tubs and swim spas
A refurbished hot tub or swim spa can be a practical way in, but check what has been checked and who stands behind the warranty. Ask for the warranty terms, the service history and the condition of the shell, cabinet, pumps and heater before you agree to buy. Those answers show you what you are taking on before you commit.
Start with the warranty: check whether it covers parts and labour, who backs it and whether it transfers to you. Then ask for the service history and receipts, and inspect the shell, cabinet, pumps and heater. Run every jet before you agree to buy.
You want to know what you are taking on before you pay.
Ask for service records and receipts, and check the tub in person before you pay.
Compare new hot tubsYou want to know who will repair the tub, and at what cost to you.
Check who backs the warranty, what it covers and whether it transfers to you, since terms vary.
Ask our team about warranty termsYou want a tub that is sound before you bring it home.
Look for cracks, blisters, rot or bent panels, and check the cover for tears and a poor fit.
Ask our team about the shellYou want a clear picture of running costs before you commit.
Ask for recent electricity bills if the seller has them, and check the heater warms the water steadily without error codes.
Compare energy-efficient hot tubsSend us the model name, serial number and year of the tub you are considering, along with any service records you have. Our team can help you review the warranty and history before you order.
Contact the teamThe questions below cover whether a refurbished tub is a sensible buy, what a parts and labour warranty covers, whether a warranty passes to a new owner, the paperwork to ask for, what to check about the electrics, and what to get in writing from a private seller.
It can be, if the seller can show service records, clear warranty terms and a tub that passes your checks.
A parts-only warranty covers the parts, while a parts and labour warranty also covers the engineer's visit. Check which one you are being offered, and who backs it.
Check the warranty terms. Some warranties transfer to a new owner and some do not, so ask for this in writing.
Ask for service records and receipts, plus the model name, serial number and year. Recent electricity bills can also show running costs, if the seller has them.
Ask a qualified electrician to check the supply and circuit, including RCD protection. Look at the control box and circuit board for dark or burnt spots.
Ask the seller to confirm the warranty and the condition of the tub in writing, and check the tub in person before you pay.
Check the dimensions, seating and features on each product page before you order.
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