COVID-19 | Change in delivery times
Our Online Store is still Delivering
We would like to assure our customers that our online store is still open for home delivery of chemicals, filters, accessories, and parts.
Out of Stock Products
Due to an unprecedented surge in the industry, we are experiencing a shortage of many chemicals, including chlorine, bromine, and none chlorine shock. As soon as they come into stock we will update the website and advertise this on social media. Please do not email or contact us regarding stock availability.
With regards to Jacuzzi and other branded hot tub parts including CLEARRAY® Bulb, certain filters and pillows, these are shipped from America and are currently experiencing delays. Unfortunately, in the current circumstances, we are not receiving any deliveries from these suppliers and have no update on when this will change. We do not anticipate having these in stock before March 2021. As soon as we have any update on parts stock we will update the website and our social media. Please do not email or contact us regarding stock availability.
CLEARRAY® Bulb Stock Issues
The suggested CLEARRAY® Bulb replacement timeframe is 1 year, but our bulbs are specified to last longer than a year in the event annual maintenance isn’t performed as recommended. Many factors contribute to longer life expectancy, namely hours of operation based on consumer usage. Reduced filtration cycles, periods of inactivity or tubs not in operation all can experience longer life expectancy beyond the annual replacement recommendation. Currently our CLEARRAY® Bulb supply is strained given the current global environment for hot tub part availability.
It is likely we will not be in a better stock position for bulbs until March 2021 at the soonest. This is our best guess at this point, but we are monitoring daily and trying to improve.
Thank you for your patience during this time. You may need to add more sanitiser (chlorine/bromine) as your CLEARRAY® Bulb begins to expire.
Delays in Delivery
Our courier UPS is experiencing an unprecedented surge in deliveries which is resulting in delays in the deports. Please understand that some deliveries are taking between 3-5 working days to be delivered from dispatch. Dispatch time is depending on when the order is placed, stock availability, and packing time.
We apologise for any inconvenience and assure you that all orders will be shipped as soon as possible, and any changes to this will be communicated directly with you.
Here are the main points regarding standard UK Delivery that you should be aware of in light of the current situation:
Current delivery time frames are between 3-5 working days. We are unfortunately unable to specify exact delivery dates for each order.
As soon as your order is collected by the courier, you will receive tracking details.
We are still accepting and fulfilling online orders.
No Deliveries on Bank Holidays.
For order cancellations and refunds, please email email@example.com
Jacuzzi and Sundance Spa Cover Deliveries
Due to the current unavailability of shipping from the USA, covers which are not currently stocked in the UK are not expected for delivery for 20+ weeks. Because of this, we have sourced a reputable UK based bespoke cover maker. We are able to have your cover made in the UK and delivered to you within 10 weeks. Please call us to place your order.