UPDATES ON OUT OF STOCK ITEMS AND DELIVERY INFORMATION

Dec 24, 2020

COVID-19 | Change in delivery times

Our Online Store is still Delivering We would like to assure our customers that our online store is still open for home delivery of chemicals, filters, accessories, and parts.  Out of Stock Products Due to an unprecedented surge in the industry, we are experiencing a shortage of many chemicals, including chlorine, bromine, and none chlorine shock. As soon as they come into stock we will update the website and advertise this on social media. Please do not email or contact us regarding stock availability. With regards to Jacuzzi and other branded hot tub parts including CLEARRAY® Bulb, certain filters and pillows, these are shipped from America and are currently experiencing delays. Unfortunately, in the current circumstances, we are not receiving any deliveries from these suppliers and have no update on when this will change. We do not anticipate having these in stock before March 2021. As soon as we have any update on parts stock we will update the website and our social media. Please do not email or contact us regarding stock availability. CLEARRAY® Bulb Stock Issues The suggested CLEARRAY® Bulb replacement timeframe is 1 year, but our bulbs are specified to last longer than a year in the event annual maintenance isn’t performed as recommended. Many factors contribute to longer life expectancy, namely hours of operation based on consumer usage. Reduced filtration cycles, periods of inactivity or tubs not in operation all can experience longer life expectancy beyond the annual replacement recommendation. Currently our CLEARRAY® Bulb supply is strained given the current global environment for hot tub part availability. It is likely we will not be in a better stock position for bulbs until March 2021 at the soonest. This is our best guess at this point, but we are monitoring daily and trying to improve. Thank you for your patience during this time. You may need to add more sanitiser (chlorine/bromine) as your CLEARRAY® Bulb begins to expire. Delays in Delivery Our courier UPS is experiencing an unprecedented surge in deliveries which is resulting in delays in the deports. Please understand that some deliveries are taking between 3-5 working days to be delivered from dispatch. Dispatch time is depending on when the order is placed, stock availability, and packing time.  We apologise for any inconvenience and assure you that all orders will be shipped as soon as possible, and any changes to this will be communicated directly with you.  Here are the main points regarding standard UK Delivery that you should be aware of in light of the current situation: Current delivery time frames are between 3-5 working days. We are unfortunately unable to specify exact delivery dates for each order. As soon as your order is collected by the courier, you will receive tracking details. We are still accepting and fulfilling online orders. No Deliveries on Bank Holidays. For order cancellations and refunds, please email jacuzzidirect@outdoorlivinghottubs.co.uk Jacuzzi and Sundance Spa Cover Deliveries Due to the current unavailability of shipping from the USA, covers which are not currently stocked in the UK are not expected for delivery for 20+ weeks. Because of this, we have sourced a reputable UK based bespoke cover maker. We are able to have your cover made in the UK and delivered to you within 10 weeks. Please call us to place your order.

Dec 7, 2020

Christmas & New Year Opening Times

This year has been a fantastic year for Outdoor Living and Jacuzzi Direct. We have spent the year helping over 900 new customers join the hot tub family and thousands of customers to keep enjoying their hot tubs with new chemicals, accessories and parts. We want to thank our customers for their continued support throughout the year and look forward to a successful 2021! For your information we have provided our new opening times for the Christmas period. 

Nov 3, 2020

Outdoor Living Response to COVID-19

Information to our customers regarding Outdoor Living's current response to the COVID-19 outbreak.

Jun 1, 2020

Eco-friendly tips for your hot tub

Wondering how you can make your hot tub experience more environmentally friendly? Discover our top tips today. 

Apr 8, 2020

Hot Tub Of The Year 2020 Inspiration

With the whole country now spending more time in their gardens, we want to see how you’re making good use out of your hot tub. Now that Spring has arrived and our nights are getting a little warmer, owning a hot tub is a great way to escape into your garden and enjoy some fresh air. With over 100,000 people in the UK owning a hot tub, we think it’s the perfect time to search for the ultimate ‘hot tub of the year’, giving you the chance to win a free years supply of hot tub chemicals* to keep your hot tub spick and span all year round.

Mar 13, 2020

Andys Man Club - Charity Boxing Event Sponsorship

Outdoor Living sponsored a charity boxing event run by Andys Man Club in aid of supporting mens mental health. Find out about how the event went here.

Feb 21, 2020

Hull FC Elite Performance Partner

We couldn’t wait to join forces with the incredible global brand Jacuzzi® to become an Elite Performance Partner for the 2020 Betfred Super League season and beyond. Read about our partnership...

Dec 10, 2019

Save The Children Christmas Jumper Day 2019

Look out for our team delivering hot tubs, servicing and the show room staff all decked out in their best festive sweaters. We’d love our customers to get involved, - whether that’s sending us photos of you wearing your Christmas Jumpers or simply making a charitable donation.

Dec 5, 2019

The Best Hot Tubs for your Garden

Find the perfect hot tub for your outdoor space with our selection of the best hot tubs suitable for gardens of all sizes.

Oct 23, 2019

LS25 Named as the ‘Hot Tub Capital’ of Leeds & West Yorkshire

Hot Tubs are usually associated with champagne, parties and a lavish lifestyle. Some may be surprised to hear that Garforth and surrounding areas within the LS25 postcode has been named the ‘Hot Tub Capital’ of Leeds & West Yorkshire. This is based on our latest research from customers in Leeds and surrounding areas over the past 13 years... Read more about our research here...

Jul 15, 2019

Country File Live | Castle Howard 2019

Making its official Northern debut, Countryfile Live is setting up home in the stunning grounds of Castle Howard from 15th - 18th August 2019. We welcome you to join us as we celebrate the glorious Yorkshire countryside. 

Jul 1, 2019

Great Yorkshire Show 2019

One the the biggest agricultural events in the English calendar is the Great Yorkshire Show. The iconic three-day event boasts more than 130,000 visitors and features over 8,500 animals. This year will be the 161st show and we can't wait to attend another year. Every year we try to showcase the latest products, promotions and most importantly, give those looking to join the Outdoor Living community an incredible deal! Great Yorkshire Show Stand - 447
Close (esc)

Popup

Use this popup to embed a mailing list sign up form. Alternatively use it as a simple call to action with a link to a product or a page.

Age verification

By clicking enter you are verifying that you are old enough to consume alcohol.

Search

Shopping Cart

Your cart is currently empty.
Shop now