Hot tub warranties
Everything we sell comes with a warranty, and you only ever deal with us. Find your product to see exactly what's covered and for how long, then download the warranty terms and your manual.
- Up to 10 years on Jacuzzi shells
- Parts and labour on our own hot tubs
- UK-wide engineers
Search for your product, or choose a type.
Your warranty, from delivery day
Pick your product above to see what's covered and for how long.
Warranty documents
The full terms for every range we sell, ready to download.
Cover by brand
What each brand covers, and for how long.
Our own hot tubs, swim spas, ice baths, heat pumps, saunas and pergolas come with an Outdoor Living care plan. The length is shown on each product page and in the checker above. You deal with us, start to finish.
- 10 years shell structure
- 5 years shell surface
- 2 years equipment and controls
- 2 years plumbing
- 2 years cabinet
- 1 year audio
- Parts and labour
- 10 years shell structure
- 5 years shell surface
- 2 years equipment and plumbing
- 1 year cabinet
- Parts and labour
- 10 years shell structure
- 7 years shell surface
- 5 years cabinet
- 3 years equipment and controls
- 3 years plumbing
- Parts and labour
- 10 years shell structure
- 7 years shell surface
- 5 years cabinet
- 3 years equipment and controls
- 3 years plumbing
- Parts and labour
- 10 years shell structure
- 7 years shell surface
- 5 years cabinet
- 4 years equipment and controls
- 4 years plumbing
- Parts and labour
- 10 years shell structure
- 10 years frame
- 5 years shell surface
- 2 years equipment and controls
- 2 years plumbing
- 1 year cabinet
- Parts and labour
- 10 years shell structure
- 7 years shell surface
- 5 years cabinet
- 4 years equipment and controls
- 4 years plumbing
- Parts and labour
- 10 years shell structure
- 5 years shell surface
- 5 years cabinet
- 3 years equipment and controls
- 3 years plumbing
- Parts and labour
- 5 years sauna cabin
- 5 years heaters
- 5 years audio
- 1 year cover fabric
- Parts and labour
- 10 years shell structure
- 10 years frame
- 5 years shell surface
- 2 years equipment and controls
- 2 years plumbing
- 1 year cabinet
- Parts and labour
- 5 years acrylic shell
- 1 year chiller, pump, lights and frame
- 1 year skirt
- Parts and labour
- 10 years shell structure
- 5 years shell surface
- 2 years pumps, controls and heater
- 2 years plumbing
- 2 years jets
- 1 year cabinet
- Parts. Labour isn't in the maker's terms
- 5 years shell structure
- 2 years shell surface
- 2 years pumps, controls and heater
- 2 years plumbing
- 2 years jets
- 1 year cabinet
- 1 year led lights
- Parts. Labour isn't in the maker's terms
- 10 years shell structure
- 5 years shell surface
- 2 years pumps and controls
- 1 year plumbing
- 1 year audio and lights
- 1 year ozone, jets and plastics
- Parts. Labour isn't in the maker's terms
- 2 years woodwork and structure
- 2 years heaters and electronics
- Parts. Labour isn't in the maker's terms
- 2 years tub and chiller
- 1 year insulated top cover
- 1 year wooden surfaces
- Parts. Labour isn't in the maker's terms
- 1 year pod and lid
- Parts. Labour isn't in the maker's terms
Outdoor Living care plan terms
Plain-English terms for our own products: Outdoor Living and Edge hot tubs, swim spas, mini pools, ice baths, heat pumps, saunas and pergolas.
Who gives this plan
The Outdoor Living care plan is given by Outdoor Living, a trading name of Buy It Direct Ltd, Trident Business Park, Huddersfield HD2 1UA. Call us on 01482 212322.
How long it lasts
The length is shown on your product page and in the checker on this page: 1, 2 or 3 years depending on the model. It starts on the day your product is delivered. It covers products bought from Outdoor Living, used at a home in the UK.
What's covered
Faults caused by how your product was made, or the materials it was made from, that show up during the plan.
- Hot tubs, swim spas, mini pools, ice baths and heat pumps: all the parts and the engineer's labour needed to put it right, at your home. Our own engineers cover the whole UK.
- Saunas and pergolas: all the parts needed to put it right. We send replacement parts free of charge. Fitting isn't included, because these are built at home from the instructions.
- Wear items: filters, pillows and headrests, the cover and cover clips, cover lifter, steps, scent and chemical dispensers and decals are covered for 30 days from delivery for faults that were there when they arrived.
What isn't covered
- Damage from unbalanced water, the wrong chemicals or sanitisers that aren't made for hot tubs. This includes limescale.
- Frost or freeze damage, for example a tub left switched off or drained incorrectly in cold weather.
- Running the product empty, filling it incorrectly, or using it without its filters.
- Damage from leaving a hot tub uncovered.
- Accidental damage, misuse, or normal wear and tear.
- Changes, repairs or moves by anyone we haven't approved.
- Commercial or rental use, unless the product is sold for commercial use.
- Electrical work not carried out by a qualified electrician.
What we ask of you
- Have the electrical connection made by a qualified electrician and keep the certificate. We may ask to see it.
- Follow the manual, keep the water balanced and keep the cover on when the tub isn't in use.
- Tell us about a fault as soon as you notice it, and stop using the product if it isn't safe.
- Keep your order confirmation as proof of purchase.
How a repair works
Call or message us and we'll try to diagnose the fault with you first, as many faults can be fixed in minutes over the phone. If an engineer is needed, we book a visit. Covered repairs are free. If the engineer finds the fault isn't covered, for example chemical damage, we'll explain why and give you a price before any chargeable work is done.
If a repair isn't possible or doesn't last, we'll replace the faulty part, or the product with one of equal value.
If you move or sell
The plan covers the original buyer at the original address. If you move house or sell your product, contact us and we'll confirm what carries over.
This care plan is given in addition to your statutory rights.
Questions about your warranty?
One number for every brand. Have your order number to hand and we'll take it from there.
Warranty questions
Who do I contact about my warranty?
Contact us, whichever brand you bought. Call 01482 212322 or use our contact form with your order number. We deal with the manufacturer for you.
Does the warranty start on the day I order or the day it arrives?
Cover starts on the day your product is delivered, not the day you order it.
Where can I find my warranty documents?
Pick your product in the checker at the top of this page, or use the downloads further down. Each one opens the full terms for your range as a PDF.
Do I have to register my hot tub?
You don't need to register with us. Keep your order confirmation as proof of purchase. Some manufacturers also ask you to register with them, and we'll tell you if yours does.
Will an annual service help my warranty?
Yes. A yearly service keeps your hot tub running at its best and spots small things early. We service every make of hot tub across the UK.
Can I move my hot tub and keep the warranty?
Yes, as long as it's moved and reinstalled by a qualified installer. Tell us before the move so we can note it.
What happens if I sell my hot tub?
Jacuzzi warranties pass to the new owner for whatever time is left. For other brands, including Outdoor Living, contact us and we'll confirm what carries over.