Hot Tub Diagnostic Visit
Error code on the topside, not heating, or something just not right? A technician visits to find what's causing it and explains your options.
What happens next
- 1
Pay online and tell us what's going wrong.
- 2
Our service team calls you to pick a date.
- 3
A technician finds the fault and quotes any fix before doing it.
Sound familiar?
Book a diagnostic visit when something isn't right.
An error code on the topside
We find out what it means for your tub.
Not heating
We trace why the water isn't getting warm.
Something just not right
Anything else that doesn't seem right with how it's running.
How it works
You know the cost before any work is done.
We find the fault
A technician reviews how your hot tub or swim spa is running.
We explain it
You hear what we found and what it needs.
You decide
Parts or repairs are quoted first. Faults covered by your care plan or warranty are fixed under it.
Other visits from our service team
Book on their own or alongside this one. We use the hot tub you picked above.
Questions
Anything else, call the service team on 01482 212322, option 4.
What happens on the visit?
We review how your hot tub or swim spa is running and find any underlying faults.
Will you fix it on the day?
We explain what we found and quote any parts or repair first. Nothing is done until you agree.
Is it covered by my warranty?
Faults covered by your care plan or warranty are fixed under it.
Do you do swim spas?
Yes, the diagnostic visit covers hot tubs and swim spas.
Do you cover my area?
Yes, our service team covers the whole UK.